I thought venting about my recent call to Sprint (see Sprint Screws Me) would help ease my anger at their inability to do what the customer asks.

Whoops. I couldn’t be further from the truth.

On Sunday, a very nice customer service agent called me to inform me I was overdue on my payment. As I’ve previously explained, I knew about this and called customer service because I felt they were at fault. I proceeded to recount all of this to Sunday’s customer service agent, we’ll call her “Sun-gent.”

I told Sun-gent I had disputed the charges with another representative earlier in the week, and since I got nowhere with her I would be paying the bill in full and had dropped payment in the mailbox on Saturday. Note that I said, “the bill in full.” I was then asked how much of the bill they could expect. Note that I also said, “dropped… in the mailbox on Saturday.” I was then asked when I would be mailing them payment. I HAVEN’T EVER MISSED A PAYMENT, GIVE ME A BREAK.

Sun-gent then told me that I could pay my bill online. WTF? That’s where this whole thing began, apparently I cannot pay my bill online because my hardware is too high-tech. Here’s a recap from earlier:

“… every time I go online to sign up for a Sprint account I’m told that the activation code will be sent to my phone as a text message. Unfortunately, I don’t have a phone [I have an aircard]“

She told me that she would take care of canceling the scheduled service interruption. Perfect. I thanked her, and she told me that I would not be receiving any more calls regarding this matter.

Fast forward 24 hours. 24 hours EXACTLY. I get another call from Sprint.

I’m asked if I know about the late balance on my account. I tell this customer service agent, we’ll call her “Mon-gent,” that I talked with one of their representatives the prior day and had taken care of the problem. I’m then asked if I would be paying my bill in full. WTF?! Do they not keep records? Sun-gent kept telling me she was making notes to my accounts, was she just mashing her hands on the keyboard while I thought she was typing?! Mon-gent had no idea I had been called the previous day by one of their agents, and didn’t believe me.

No wonder Sprint needs my measly $61 so quickly. They’re doing everything twice. And still getting it wrong!