I must applaud Bright House’s efforts to get our service back up and running.

I vented online, on this blog. We called Bright House to schedule an appointment, the earliest they had available was Monday (this was Thursday). After @mmagnolia22 called, I received an e-mail from one of their representatives, the NEXT MORNING there was a technician at our house.

The techinician traced the problem back to the lockbox at the curb. Someone had apparently disconnected our service again.

No one can give us a straight answer as to why our service has been delibrerately deactived more than once, but hopefully this has been the last time.